How to Fix App is Blocked Error when Connecting your Email to B2B Dash or B2B Hub

If you encounter the following message while registering, please send this article to your Google Workspace (formerly GSuite) Administrator and have them grant access to the B2B App API

blocked.png

This app is blocked

This app tried to access sensitive info in your Google Account. To keep your account safe, Google blocked this access.

Fixing this error in Google Workspace (formerly GSuite)

NOTE: You must be a Google Workspace Administrator to complete these steps. B2B Dash is verified by Google and undergoes an annual review process by Google and a third-party security auditing company.

  1. Navigate to your Google Workspace Admin dashboard.
  2. In the top search bar, search for "API Controls" or "API Permission" and select the option nested under "Security."
  3. Click “MANAGE THIRD-PARTY APP ACCESS” on the right side of the page.
    manage.png
  4. Search for “B2B App” on the page. If it is present, click the row to adjust the settings. If it’s not present in search results, go to Step 6
  5. Under App Access, set the application to Trusted: Can access all Google services. Then click save. Repeat this for each B2B App found in search results. Go to step 10.
  6. If B2B App is not present in search results, click "Configure new app > OAuth App Name or Client ID."
    configure_new_app.png
  7. Search for B2B App, and click the result with the B2B App logo.
     
    NOTE: You may see multiple Icons, make sure you select the one by clicking it and look for the Client ID That Starts with '9316'
  8. Select the OAuth Client ID that starts with '9316' and click "Select."
  9. Set app access to “Trusted: Can access all Google services” and click configure.
  10. B2B App is now listed as a trusted application on your Google Workspace account. Wait for approximately 15 minutes, you and your users should no longer face the blocked message. If this didn't fix the issue, please contact us in the Chat icon or email support@b2bdash.io

If you are using a personal Gmail account, you won't find the same options like the one for a regular GSuite Account.

In this case, just click on this Less Secure App Access.

 Make sure that "Allow Less Secure Apps" is toggled ON.

Once done, give it a few minutes and try connecting your email again.